FAQ - frequently asked questions
Bookings
Q: How do I book?
A: From the online calendar on the “Experiences” page. For adult groups or special requests: WhatsApp/phone +39 070 740651.
A: From the online calendar on the “Experiences” page. For adult groups or special requests: WhatsApp/phone +39 070 740651.
Q: Can I book for today?
Yes, if available. Instant confirmation at checkout; free cancellation up to 24 hours.
Yes, if available. Instant confirmation at checkout; free cancellation up to 24 hours.
Q: Is there a minimum number of participants?
A: No: we also welcome solo visitors (limited spots).
A: No: we also welcome solo visitors (limited spots).
Q: How long does the experience last?
A: Basic 45–60 minutes · Classic ~90 minutes.
A: Basic 45–60 minutes · Classic ~90 minutes.
Q: In which languages?
A: Italian, English, French (others on request).
A: Italian, English, French (others on request).
Q: Can I reschedule or cancel?
A: Yes, free up to 24 hours before. Within 24 hours, message us on WhatsApp.
A: Yes, free up to 24 hours before. Within 24 hours, message us on WhatsApp.
Experiences & Prices
Q: What’s the difference between “Basic” and “Classic”?
A: Basic = guided tour + EVO tasting. Classic = a broader, more in-depth guided tasting.
A: Basic = guided tour + EVO tasting. Classic = a broader, more in-depth guided tasting.
Q: Prices?
A: Basic €15 per person · Classic €53 per person.
A: Basic €15 per person · Classic €53 per person.
Q: Children / discounts?
A: Yes—please tell us ages and how many.
A: Yes—please tell us ages and how many.
Q: Are children allowed?
A: Absolutely—family-friendly experience.
A: Absolutely—family-friendly experience.
Q: Are pets allowed?
A: Small dogs on a leash outdoors; tasting room access depends on attendance.
A: Small dogs on a leash outdoors; tasting room access depends on attendance.
Q: Photos/videos?
A: Yes, for personal use (please be discreet during the tasting).
A: Yes, for personal use (please be discreet during the tasting).
Getting Here & Logistics
Q: Where are you?
A: Viale Europa 18, Dolianova (CA), ~30 minutes from Cagliari.
A: Viale Europa 18, Dolianova (CA), ~30 minutes from Cagliari.
Q: Parking?
A: Yes, free parking in the museum courtyard. Reserved coach bay in front of the entrance.
A: Yes, free parking in the museum courtyard. Reserved coach bay in front of the entrance.
Q: Accessibility?
A: Most ground-floor areas are accessible. Contact us for specific needs.
A: Most ground-floor areas are accessible. Contact us for specific needs.
Q: Transfer from Cagliari?
A: Available on request via partners.
A: Available on request via partners.
Tasting & Dietary Needs
Q: What will we taste?
A: A guided tasting of our oils and condiments:
— Olio del Tempio extra-virgin olive oil
— Limolio lemon condiment
— Rogo del Tempio spicy condiment
A: A guided tasting of our oils and condiments:
— Olio del Tempio extra-virgin olive oil
— Limolio lemon condiment
— Rogo del Tempio spicy condiment
Q: Gluten-free / special diets?
A: Please note this when booking—we’ll do our best.
A: Please note this when booking—we’ll do our best.
Q: Allergens?
A: EVO is naturally gluten- and lactose-free. Any accompaniments may contain allergens—please inform us on arrival.
A: EVO is naturally gluten- and lactose-free. Any accompaniments may contain allergens—please inform us on arrival.
Payments & Documents
Q: Do you issue invoices?
A: Yes (send details when booking or at checkout).
A: Yes (send details when booking or at checkout).
Q: Gift cards/vouchers?
A: Yes, digital or paper.
A: Yes, digital or paper.
Oil Purchases & Shipping
Q: Can I buy oil after the visit?
A: Of course.
A: Of course.
Q: How can I pay?
A: Cash, cards, contactless (AMEX – VISA – MASTERCARD).
A: Cash, cards, contactless (AMEX – VISA – MASTERCARD).
Q: Do you ship to Italy/abroad?
A: Throughout Italy and all EU countries; other destinations on request.
A: Throughout Italy and all EU countries; other destinations on request.
Q: Do you refill personal containers?
A: No, due to hygiene regulations. Only our sealed, compliant packaging.
A: No, due to hygiene regulations. Only our sealed, compliant packaging.
Q: How should I store the oil?
A: Away from light, heat, and air. Ideally 15–20 °C. Do not refrigerate.
A: Away from light, heat, and air. Ideally 15–20 °C. Do not refrigerate.
Groups & Events (no school groups)
Q: Do you accept school groups?
A: Not at the moment.
A: Not at the moment.
Q: Adult groups and private/corporate events?
A: Yes: private tastings, team building, dedicated evenings (on request, with confirmation payment).
A: Yes: private tastings, team building, dedicated evenings (on request, with confirmation payment).
Q: Do you accommodate tourist buses?
A: Reserved bay for coaches up to 12 m right in front of the entrance.
A: Reserved bay for coaches up to 12 m right in front of the entrance.
Contacts & Other Info
Q: Fastest contact?
A: WhatsApp/phone +39 070 740651.
A: WhatsApp/phone +39 070 740651.
Q: Are you on booking platforms?
A: Yes—besides our website, selected OTAs (e.g., Airbnb Experiences, Viator).
A: Yes—besides our website, selected OTAs (e.g., Airbnb Experiences, Viator).
Q: Opening hours?
A: Check current hours on Google Maps.
A: Check current hours on Google Maps.
Q: If I’m running late?
A: Let us know—we’ll try to fit you in the same day or the next available slot.
A: Let us know—we’ll try to fit you in the same day or the next available slot.